Common questions
Here you will find a collection of questions we have received from previous visitors. Please go through this before you contact us.
Questions and Answers
We guarantee check-in from 16:00 for cabins and 13:00 for campsites
If we have the opportunity, we gladly offer check-in before 16:00
If you choose our self-check-in service, you can easily see when you can check in
Check-out is until 11:00 AM
We gladly offer late check-out after 11:00 when we have the possibility.
An additional fee may apply.
We have an age limit of 18 years for booking a unit
We allow dogs and cats in the cabin type “Cabins Dogs allowed”
At the campsites, it’s allowed to bring pets
All our cabins and public areas are non-smoking. It is allowed to smoke outdoors as long as it does not affect others.
Our online booking shows the criteria for how many people each cabin offers, max up to 6 people.
Animals are only allowed in cabins marked ”dog’s allowed”; other cabins are pet-free.
If there are other requests or adaptations needed, it is good to contact us.
Camping is offered at the campsite or outside the cabin.
When you book online, a booking confirmation is automatically sent to your chosen email.
Please contact us if you have not received your confirmation for the online booking.
Your booking confirmation shows the room type and period your room booking is for. If you wish to change your booking, please contact us via email or phone.
Booking online is done via Klarna
Breakfast is not included in our basic offer but may be available for some accommodation options (January-mid March). It will be indicated on your booking confirmation if breakfast is included. Please contact us if you have special requests or if you wish to purchase breakfast at Hotel Laponia.
Cleaning is not included in our basic offering but may be available for certain accommodation options (January-mid-March).
It will be stated in your booking confirmation if cleaning is included. You can purchase cleaning online or on-site at the reception.
Bed linen is not included in our basic package but may be available for certain accommodation options (January-mid March).
It will be stated on your booking confirmation if bed linen is included. You can purchase bed linen online or on-site at the reception.
Our reception handles lost belongings. Contact us via email or phone.
Feel free to notify us as a club member in connection with your booking via our online, email, or phone.
The campsite has wifi in large parts of the area. However, shadows may occur.
When you book accommodation with us at the campsite, a link about your booking is sent out. If you haven’t paid for your stay, you will first receive instructions on payment. Once your booking is paid for, you will be able to check in and receive the necessary codes for the barrier, service house, and cabin. Depending on what your booking pertains to.
In that case, we probably lack the information to send out the notification, maybe someone else has booked for you. Contact us and we will resolve it!